Questions and answers
Got questions? We’ve got answers.
What does the Velocity Service Agreement include?
Our Velocity Service Agreement is designed to maintain your equipment at peak performance. It includes:
- Unlimited remote technical support
- Monthly preventive maintenance
- Live video troubleshooting
- Priority response time
- Discounts on original spare parts
Depending on your selected plan — Essentials, Standard, or Premium — you can also access:
- Operator training sessions
- Control Center software installation on multiple devices
- A premium spare parts kit (included in the Premium Plan)
Service plans are available in 6 or 12-month terms, providing consistent support and exclusive benefits tailored to your needs.
Can I trade in my old plotter for a new one?
Yes! Our refurbishment and upgrade program lets you trade in your old plotter for a discounted price on a new model.
Upgrading allows you to benefit from:
- Faster speed and higher print quality
- Improved energy efficiency and lower operating costs
- Reduced maintenance and a more user-friendly interface
- An extended 2-year parts warranty
- Installation and remote training included
It’s the smart and cost-effective way to modernize your production process.
Why is using a UPS essential for my plotter?
A UPS (Uninterruptible Power Supply) is crucial to protect your plotter from power issues and ensure reliable operation.
Key benefits include:
✔ Protection from sudden power outages
✔ Safeguarding electronics from voltage fluctuations
✔ Prevention of data loss or interrupted print/cut jobs
Investing in a UPS extends the life of your equipment and secures your production flow.
What’s the difference between a Marker Plotter and a Pattern Plotter?
Both plotters play vital roles in textile and apparel production, but they serve different purposes:
- Marker Plotter:
Prints marker layouts—optimized arrangements of pattern pieces to reduce fabric waste in mass production. Ideal for factory environments. - Pattern Plotter:
Prints individual templates or patterns with annotations and cutting lines. Best suited for designers and pre-production tasks.
Depending on your workflow, you can use either one or combine both for a fully integrated production solution.
What is the minimum paper width required to perform proper plotter installation, including calibrations and adjustments?
It is important to have a paper roll wider than 41″ to ensure accurate calibrations during the installation of Velocity plotters.
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